Privacy Policy

Last updated: March 15, 2026

OpenLine ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call answering services, website, and related products (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide to us

  • Account information: Name, email address, phone number, business name, and billing information when you create an account.
  • Business configuration: Call handling preferences, greeting scripts, scheduling rules, and integration settings.
  • Communications: Messages you send to us through support channels or email.

Information collected automatically

  • Call data: Phone numbers of callers, call duration, call recordings (where permitted by law and with appropriate consent), call transcriptions, and AI-generated call summaries.
  • Usage data: Pages visited, features used, device information, IP addresses, and browser type.
  • SMS/MMS data: If you opt in to receive SMS notifications, we collect your phone number and message delivery data.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Answer and manage phone calls on your behalf using AI
  • Send you call summaries, appointment confirmations, and notifications via SMS or email
  • Process payments and manage your account
  • Respond to your support requests
  • Analyze usage patterns to improve our AI and Services
  • Comply with legal obligations

3. SMS/MMS Messaging

When you provide your phone number during a call answered by OpenLine's AI, through a form on our website, or during account setup, you consent to receive transactional text messages including call summaries, appointment confirmations, and follow-up links. Message frequency varies based on your call volume and settings.

Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message or by updating your notification preferences in your account settings. Reply HELP for help.

We do not sell, rent, or share your phone number or SMS opt-in information with third parties for their marketing purposes. Phone numbers collected for SMS will only be used for the purposes described in this Privacy Policy.

4. Call Recording and Transcription

Our Services may record and transcribe phone calls handled by our AI system. Call recordings and transcriptions are used to provide you with call summaries, improve our AI system, and ensure quality of service.

Where required by law, callers are notified that their call may be recorded. You are responsible for ensuring that call recording complies with applicable local, state, and federal laws in your jurisdiction.

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers: Third-party vendors who help us operate our Services, including cloud hosting, telephony providers (such as Twilio), payment processors, and analytics services.
  • Calendar and CRM integrations: When you connect third-party services, data necessary for scheduling and lead management is shared with those platforms.
  • Legal compliance: When required by law, regulation, legal process, or government request.
  • Business transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide Services. Call recordings and transcriptions are retained according to your account settings. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, delete, or port your data. To exercise these rights, contact us at privacy@openline.ai.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our Services. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: